posh hair club

At Posh Club Hair Salons, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit https://poshclubhair.co.uk/ or visit our salon in Hayes.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Contact Details: Your name, email address, and phone number.
• Booking Information: Dates and times of appointments and the services requested.
• Health Information: Details regarding allergies, skin sensitivities, or hair history necessary for safe chemical treatments.
• Payment Data: Information processed by our secure third-party payment providers (we do not store full credit card details on our local servers).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To manage and confirm your hair appointments.
• To send appointment reminders via SMS or email.
• To provide personalised hair consultations and ensure service safety (patch testing).
• To process payments for services rendered.
• With your consent, to send promotional offers or news about the salon.

3. Data Storage and Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored within secure booking systems and is only accessible by authorised staff members who need the information to perform their duties.

4. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except for trusted third parties who assist us in operating our website and booking system (such as Phorest, Fresha, or similar software) and payment processors. These parties are required to keep your information confidential.

5. Cookies

Our website uses "cookies" to enhance your user experience. Cookies are small files stored on your computer that help us analyse web traffic and remember your preferences. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

6. Your Rights

In accordance with UK GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Request the correction of inaccurate personal data.
• Request the deletion of your data (the "right to be forgotten").
• Withdraw your consent for marketing communications at any time.

7. Contacting Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Posh Hair Club
2 Pressing Ln, Hayes UB3 1DR
Phone: 0203 518 9828
Email: salon@poshclubhair.co.uk